Diane Blanchard is in charge of purchasing for Best Produce Ltd. — wholesale dealer fruit and vegetables She informed the Receiving Department that has
General StudiesGeneralWorked Solution
Diane Blanchard is in charge of purchasing for Best Produce Ltd. (BP), a wholesale dealer in fruit and vegetables. She is informed by the Receiving Department that BP has just received a large shipment of tropical fruit from a supplier, Tropical Delights Ltd. (TD), who has been reliable in the past. Not only is the shipment significantly short, but the quality is poor and about 20 percent cannot be used. Identify the informal steps Diane could take to address this problem.
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SOLUTION
The first thing for Diane to do is to fully investigate this matter within her company: make sure what she has been told is true; find out about the relationship with TD; determine exactly what the problems are with this particular shipment. She needs to know exactly what she is talking about when she contacts TD. The next step is to decide how to approach TD. Is there a comfortable relationship between individuals at a relatively low level of the two organizations? It is important not to jump to any conclusions unfavourable to the supplier or make any rash judgments. If properly approached, the supplier may be willing to remedy the problem.